Special Notes:

The outer packing is broken or out of shape

- Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.

- Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.

- After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement. The outer packing is in a good shape while the item is not working.

- Send us the pictures of the received items/package with detailed information describing the issue.

- After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.


Missing item(s), wrong item(s) or incorrect package sent

Please carefully check the contents and the weight of the parcel before signing it. 

1. Email us with your order number and the product code (SKU number).

2.  Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.


Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use,is solely the customer's responsibility and is not covered by our warranties.

2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.


The customer voids the warranty if they:

- Open the body in an attempt to fix the device

- Modify, remove, customize, or swap parts of the product

- Use the device in a way that it is not originally intended for

- Continue to use the item once a fault occurs and causes more damage

- Fails to contact us when the problem first occurs3. All returns must first be authorized by Otopsells' Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, Otopsells reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Otopsells reserves the right to refuse any compensation.

 - All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Otopsells will offer an alternative solution.